Please find a break down of the various jobs running as part of the Genesys Adapter. Each table is associated with a job and is updated according to the job frequency.
Job | Frequency | Table |
Adherence | 12 hours | adherencedaydata |
adherenceexcdata | ||
adherenceactdata | ||
Aggregation | 30 minutes | userpresencedata |
userinteractiondata | ||
queueinteractiondata | ||
Eval | 30 minutes | evaldata |
evalquestiongroupdata | ||
evalquestiondata | ||
Factdata | 12 hours | activitycodedetails |
budetails | ||
divisiondetails | ||
evaldetails | ||
groupdetails | ||
usergroupmappings | ||
mudetails | ||
planninggroupdetails | ||
presencedetails | ||
queuedetails | ||
skilldetails | ||
userskillmappings | ||
teamdetails | ||
userdetails | ||
wrapupdetails | ||
Headcountforecast | 12 hours | headcountforecastdata |
Hoursblockdaily | 12 hours | hoursblockdata |
Interaction | 30 minutes | detailedinteractiondata |
convsummarydata | ||
participantattributesdynamic | ||
Interactionpresence | 1 hour | userpresencedetaileddata |
Oauthusage | 12 hours | oauthusagedata |
Odcontact | 30 minutes | odcontactlistdata |
Oddetails | 1 hour | odcontactlistdetails |
odcompaigndetails | ||
Presencedetails | 30 minutes | userpresencedetaileddata |
Queuememebership | 12 hours | activeqmembersdata |
Realtime | 30 seconds | userrealtimedata |
userrealtimeconvdata | ||
queuerealtimeconvdata | ||
Scheduledetails | 12 hours | scheduledetails |
Subscription | 12 hours | suboverviewdata |
Subuser | 12 hours | subuserusagedata |
Survey | 1 hour | surveydata |
surveyquestionanswers | ||
surveyquestiongroupscores | ||
Timeoff | 12 hours | timeoffrequestdata |
Userqueueaudit | 1 hour | queueauditdata |
Userqueuemapping | 12 hours | userqueuemappings |
Voiceanalsysis | 1 hour | convvoiceoverviewdata |
convvoicesentimentdetaildata | ||
convvoicetopicdetaildata | ||
Wfmaudit | 1 hour | wfmauditdata |
Wfmschedule | 1 hour | scheduledata |
timeoffdata | ||
Cron | 1 hour | mvwconvvoiceoverviewdata |
mvwconvvoicesentimentdetaildata | ||
mvwconvvoicetopicdetaildata | ||
mvwevaluationgroupdata | ||
mvwevaluationoverview | ||
mvwevaluationquestiondata | ||
Cron (Daily) | Every Hour at 15 minutes past | queueinteractiondatadaily |
Every Hour at 30 minutes past | userinteractiondatadaily | |
Every Hour at 45 minutes past | userpresencedatadaily | |
Cron (Bulk) | Once a day at 1AM | queueinteractiondatadaily/weekly/monthly |
userinteractiondatadaily/weekly/monthly | ||
userpresencedatadaily/weekly/monthly |